Return Policy
Viora 60-Day Return Policy
Viora offers a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To qualify for a return, your item must be in the same condition you received it unopened, unused, with all original packaging and safety seals intact. You must also provide a receipt or proof of purchase.
To start a return, please contact us at info@shopviorahealth.com.
If your return is approved, we will send you full instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at info@shopviorahealth.com for any return-related questions.
Cancellations
Orders can only be cancelled within 24 hours of purchase.
After 24 hours, your order enters processing for shipment and can no longer be cancelled.
Damages & Issues
Please inspect your order upon delivery and contact us right away if your item is:
- defective
- damaged
- incorrect
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- perishable goods
- custom or personalized products
- personal care items (opened supplements, beauty products)
- hazardous materials or flammable items
If you’re unsure whether your item qualifies, please reach out to us at info@shopviorahealth.com.
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return your current item first.
Once the return is accepted, you may place a new order for your desired item.
EU 14-Day Cooling-Off Period
If your order is shipped into the European Union, you are entitled to cancel or return it within 14 days, for any reason and without explanation.
As with all returns, the item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times by your bank or card issuer may vary.
If more than 15 business days have passed since your refund was approved, contact us at info@shopviorahealth.com.
Restocking Fee
If a returned item arrives in any condition other than its original unopened state, Viora reserves the right to charge a restocking fee of up to 50%.